![]() The settlement also requires Fashion Nova to provide refunds instead of issue gift cards moving forward and requires it to ship merchandise within one day of the order if it doesn’t specify a shipping date at checkout.įashion Nova also recently made headlines after it sent shoppers a text message urging them to shop on its site “when that stimulus deposit hits.” The marketing effort drew backlash on social media, with many users accusing the retailer of being tone-deaf during the coronavirus pandemic, which has prompted many consumers to earmark their checks for essential goods, household products and monthly bills instead of discretionary purchases. The FTC and the retailer will then distribute the payments to the affected customers. (They will be reimbursed for the unused balances on their gift cards.) Under the agreement, Fashion Nova is required to identify consumers eligible for refunds. Fashion Nova Customer Support Section:- Phone Number: (800) 866-0286 Contact Email: Support Timing: Monday through Friday, 9:30AM to 5. If you purchased clothes or shoes from Fashion Nova on their website, you can also return them at one of their retail locations: Find which Fashion Nova location is the closest on their. Getting a Fashion Nova Refund in a Store. Of the $9.3 million, $7.04 million will be sent to the FTC, which it will use to refund consumers, while the remaining $2.26 million must be refunded directly by Fashion Nova to its shoppers who received gift cards. The shipping address for Fashion Nova returns is Fashion Nova, 12588 Florence Ave. It also said that Fashion Nova at times did not refund customers for items that it was unable to ship instead, it was company policy to issue gift cards, which are not considered refunds under the Mail Order Rule. ![]() The FTC’s complaint against Fashion Nova alleged that it violated the Mail Order Rule in two ways: It claimed that the retailer - with banners on its website reading “Fast Shipping” and “Expect Your Items Quick!” - made clear promises to shoppers for expeditious product deliveries. 5 Things to Know About Reebok’s Trademark Lawsuit Against Autry
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